• Where goods are accepted for credit they must be delivered at the buyer’s expense back to Trenz Bathroom store from where they were purchased in original condition with packaging.
• Items such as special orders or custom finish items are not returnable, exchangeable or refundable.
• Goods to be returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories or instructions together with the invoice and/or packing slip accompanying the goods. Goods cannot be returned if they have been damaged, altered or modified.
• Merchandise may be returned or exchanged for store credit only in the case where the product is proven to be faulty and must be accompanied by a receipt.
• Trenz reserves the right to levy a restocking fee against any returns we may agree to accept. Restocking fee is 20% of the purchased price and levied at Trenz’s discretion.