Where goods are accepted for credit they must be delivered at the buyer’s expense back to Trenz Bathroom store from where they were purchased in original condition with packaging.
Items such as special orders or custom finish items are not returnable, exchangeable or refundable.
Goods to be returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories or instructions together with the invoice and/or packing slip accompanying the goods. Goods cannot be returned if they have been damaged, altered or modified.
Merchandise may be returned or exchanged for store credit only in the case where the product is proven to be faulty and must be accompanied by a receipt.
Trenz reserves the right to levy a restocking fee against any returns we may agree to accept. Restocking fee is 20% of the purchased price and levied at Trenz’s discretion.