Privacy Policy

1. Introduction

1.1 Trenz Bathroom ("we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

1.2 This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.trenzbathroom.co.nz, purchase products, or otherwise interact with us.

1.3 We comply with the New Zealand Privacy Act 2020 and, where applicable, the European Union General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 We may collect personal information that you provide directly to us, including:

(a) your name;

(b) your email address;

(c) your phone number;

(d) your billing and delivery address;

(e) payment details processed securely through third-party providers;

(f) account login details, where applicable; and

(g) any information submitted through forms or customer service enquiries.

2.2 We may collect transaction information, including:

(a) order details and purchase history;

(b) product preferences; and

(c) delivery and shipping details.

2.3 We may automatically collect certain technical and website usage information, including:

(a) IP address;

(b) browser type and device information;

(c) website usage data such as pages visited and time spent on the site; and

(d) cookies and similar tracking technologies.

3. How We Use Your Information

3.1 We use your personal information to:

(a) process and fulfil orders;

(b) deliver products and manage shipping;

(c) provide customer support;

(d) communicate order updates and service information;

(e) improve our website, products, and user experience;

(f) detect and prevent fraud or security issues; and

(g) send marketing communications where permitted by law or where you have given consent.

4. Payment Processing

4.1 We do not store full payment card details.

4.2 Payments are processed securely through trusted third-party payment providers.

4.3 Those providers handle payment information in accordance with their own privacy policies and security standards.

5. Cookies and Tracking Technologies

5.1 We use cookies and similar technologies to:

(a) enable website functionality;

(b) analyse website traffic and performance;

(c) personalise your experience; and

(d) support marketing and advertising campaigns.

5.2 You can control or disable cookies through your browser settings.

6. Sharing of Information

6.1 We may share your personal information with:

(a) courier and delivery providers;

(b) payment processors;

(c) IT service providers and website hosting partners;

(d) marketing and analytics providers, including email platforms and analytics tools;

(e) professional advisers, including legal and accounting advisers; and

(f) government or regulatory authorities where required by law.

6.2 We do not sell your personal information.

7. International Data Transfers

7.1 Your information may be processed or stored outside New Zealand, including in countries where our service providers operate.

7.2 We take reasonable steps to ensure your data is protected in accordance with applicable privacy laws.

8. GDPR (European Users)

8.1 If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

(a) performance of a contract, including fulfilling your order;

(b) compliance with legal obligations;

(c) legitimate interests, including improving our services; and

(d) consent, including for marketing communications.

8.2 You may have rights including:

(a) access to your data;

(b) correction of inaccurate data;

(c) erasure of your data;

(d) restriction of or objection to processing;

(e) data portability; and

(f) withdrawal of consent at any time.

9. Data Security

9.1 We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

9.2 No system can guarantee complete security.

10. Data Retention

10.1 We retain personal information only for as long as necessary to:

(a) fulfil orders and provide services;

(b) comply with legal and tax obligations; and

(c) resolve disputes.

11. Access and Correction

11.1 Under the New Zealand Privacy Act, you have the right to request access to your personal information.

11.2 Under the New Zealand Privacy Act, you also have the right to request correction of your personal information.

12. Marketing Communications

12.1 We may send you promotional emails if:

(a) you opt in to receive them; or

(b) you have purchased from us and have not opted out.

12.2 You can unsubscribe at any time by using the unsubscribe link in our emails.

13. Third-Party Links

13.1 Our website may contain links to third-party websites.

13.2 We are not responsible for the privacy practices of third-party websites.

14. Changes to This Policy

14.1 We may update this Privacy Policy from time to time.

14.2 Any changes will be posted on this page together with an updated effective date.

15. Contact Us

15.1 If you have any questions or requests regarding this Privacy Policy, please contact Trenz Bathroom.

15.2 Website: www.trenzbathroom.co.nz

15.3 Email: sales@trenzbathroom.co.nz

15.4 Phone: +64 9 634 1111

16. Governing Law

16.1 This Privacy Policy is governed by the laws of New Zealand.